Resume_Example
SKILLS
CRM, Management, Training, Customer Care, phone and
In-House-Training
VolP Sofware, Broadsoft and Polycom, Programming, Budgets and
OBJECTIVE
Experienced and engaged team lead/project manager with the understanding to navigate complex projects and cross functional team with diverse scope, seeking a project management opportunity where I can serve as the collaborative guide, the motivating principle delivering successful on time completion, global multi platform methodologies project after project, leveraging my customer service experience and technical skills to motivate, organize and develope in a complex environment.
EXPERIENCE
Yardi Systems
Technical Account Manager 06/2017 to Current
Leading projects, improving and implementing processes to improve various products
• Researching, resolving and providing support on software issues while supporting peers on escalated cases.
• Documentation of software customizations based upon clients requirements
• Work with sales executives to ensure existing clients have knowledge of all products
• Presenting to peers and clients at the industry conference
• Achieved the highest number of implementations in 12 months and the fastest implementations saving hourly budgets for tougher implementations.
Associate Technical Account Manager 05/2016 to 5/2017
• Managing the lifecycle of the implementation and after the implementation period
• Providing phone customer support and on-site training
• Created easy to follow user guides and software documentation for effective client support
VoiceProvisioning Agent | Impluse Advanced Comm 12/2014 to 04/2016
• Project management
• Customer Service
• Leading VolP Implementation Projects
• Creating client solutions through collaboration with a variety of internet providers
Assistant Property Manager | Essex | 01/2015 through 04/2016
• Providing all managerial day to day tasks
o Showing vacant property
o Filling out maintenance requests
o Collecting rent checks
o Renewing lease agreements
Resolving complaints for residents
EDUCATION
Master’s in Business Administration, 2014, Santa Barbara Business College GPA 4.0
University of Economic Prague:
Major: Business Administration
Minor: Business Law
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